Terms and Conditions (T&C)

Last Updated: 06/01/2025

1. General Information

These Terms and Conditions apply to all products and services offered by CGY (hereafter referred to as "we," "us," or "our") via our website. By using our website or purchasing our products/services, you agree to these terms.

2. Products and Services

We offer:

  • Physical Goods: Articles of clothing and books.

  • Digital Goods: Training videos, which may come with accompanying eBooks.

  • Services: Pre-recorded courses, live consultations, and subscription-based services.

3. Payment Terms

We accept the following payment methods:

  • Credit Cards

  • PayPal

  • Bank Transfers

  • Stripe or similar platforms

Payment options:

  • Upfront payment: Full payment at the time of purchase.

  • Partial payment: A percentage of the payment upfront, with the balance due before delivery or use of the service.

  • Installments: Payments divided into agreed-upon installments.

Failure to complete payments as scheduled may result in service suspension or cancellation.

4. Shipping and Delivery

We ship physical products worldwide.

  • Delivery Times: Delivery times will vary based on the destination and shipping method. We strive to deliver within reasonable timeframes but cannot guarantee delivery dates due to unforeseen circumstances.

  • Shipping Costs: All shipping costs are included in the purchase price.

  • Customs Duties: For international shipments, customers are responsible for any applicable customs fees or taxes.

5. Right of Withdrawal (Widerrufsrecht)

In accordance with German law, consumers have the right to withdraw from purchases of physical goods within 14 days of receiving the product. To exercise this right:

  1. Notify us of your decision via email at [your email address].

  2. Return the product in its original condition.

Exceptions to the Right of Withdrawal:

  • Digital goods (e.g., videos, eBooks) cannot be returned once download/access has begun.

  • Services (e.g., live consultations) cannot be refunded if already rendered.

6. Email Lists and Marketing

By providing your email address, you agree to:

  • Receive transactional emails related to your purchases (e.g., order confirmations).

  • Subscribe to our marketing newsletter, from which you can unsubscribe at any time via the "unsubscribe" link in the email.

We will not share your email address with third parties without your explicit consent.

7. Dispute Resolution

We comply with EU regulations regarding online dispute resolution. You can access the EU's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Participation in dispute resolution through the platform is subject to mutual agreement.

  • What You Must Do: Simply include this link in your website’s footer or your Impressum. Registration on the ODR platform is not mandatory.

8. Limitation of Liability

  1. No Guarantee of Results:
    We do not guarantee specific outcomes or results from any products or services (e.g., training techniques or methods).

  2. Obsolescence:
    We are not responsible for external factors, such as updates to software, changes in industry standards, or global events, that may render our training material or techniques outdated.

  3. Exclusions of Liability:
    To the maximum extent permitted by law, we exclude liability for:

    • Indirect, incidental, or consequential damages (e.g., loss of income, business interruptions).

    • Inaccuracies or errors in digital content.

    • Delays caused by third-party providers, such as shipping or payment services.

  4. Force Majeure:
    We shall not be held liable for delays or non-performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.

  5. Technical Issues:
    We are not liable for interruptions or errors caused by technical failures, including but not limited to website outages, payment gateway errors, or loss of access to digital goods.

  6. Customer Responsibility:
    It is the customer’s responsibility to ensure they meet the technical requirements to use digital goods (e.g., compatible software or devices) and safeguard login credentials for accessing courses or materials.

  7. Third-Party Services:
    We are not responsible for errors, interruptions, or failures caused by third-party services utilized for payment processing, shipping, or live sessions.

  8. Digital Product Integrity:
    We are not liable for unauthorized redistribution, corruption, or loss of digital products once downloaded or accessed.

9. Governing Law

These Terms and Conditions are governed by the laws of Germany. Disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Saarland, Germany.

10. Amendments

We reserve the right to amend these Terms and Conditions at any time. Changes will be notified via this page, and your continued use of the website constitutes acceptance of the revised terms.